Intern, Programme Administration & Parent Engagement

Job Purpose

To support the administration, enrolment, and parent engagement functions of the organisation while gaining hands-on experience in customer service, programme operations, and stakeholder engagement.

Key Responsibilities

Parent Enquiries & Enrolment Support

• Assist in responding to parent enquiries via email and business WhatsApp under the guidance of the supervisor.
• Support the follow-up of leads and enquiries to facilitate programme enrolment.
• Observe and participate in parent communications in accordance with established SOPs.
• Assist in maintaining positive relationships with prospective and existing parents.

Registration & Administrative Support

• Assist in gathering, verifying, and maintaining accurate student registration information and records.
• Support the processing and filing of administrative documentation, including:Terms & ConditionsIndemnity AgreementsRegistration formsPayment-related records
• Ensure documentation is properly organised and maintained.

Reporting & Operational Support

• Assist in preparing and updating weekly reports on enquiries, registrations, and programme activities.
• Support the tracking of administrative tasks and follow-ups to ensure timely completion.
• Provide on-ground support during programme events, Experience Days, Open Houses, and parent engagement activities.
• Assist with general administrative and operational duties as assigned by the supervisor.

Learning Opportunities

Through this internship, the intern will gain exposure to:

• Customer service and parent engagement
• Programme administration and enrolment processes
• Event planning and coordination
• Business communication and stakeholder management
• Data management and reporting
• Education industry operations

Requirements

• Strong verbal and written communication skills in English; proficiency in Mandarin is an advantage.
• Good interpersonal skills and confidence in interacting with parents and stakeholders.
• Highly organised with strong attention to detail.
• Responsible, proactive, and willing to learn.
• Comfortable handling administrative and operational tasks.
• Proficient in Google Workspace (Google Sheets, Docs, Drive, Forms) and Microsoft Office applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Students pursuing studies in Business, Communications, Hospitality, Education, Marketing, or related disciplines are encouraged to apply.